Refund policy

This Return & Refund Policy applies to eligible purchases made through www.bobitime.com.

1. 30-Day Return Window

Eligible standard returns must generally be requested within 30 days after the carrier-marked delivery date.

2. Return Eligibility

To qualify for a standard return, merchandise generally must be:

  • Unworn
  • Unused
  • Unwashed
  • Unaltered
  • In substantially the same condition as received
  • Free from stains
  • Free from odors
  • Free from makeup or deodorant marks
  • Free from pet hair or other signs of use
  • Returned with original tags where applicable
  • Returned with original accessories or packaging where applicable
  • Accompanied by sufficient proof of purchase

Product-specific conditions may apply.

3. Starting a Return

Before sending a return, contact:

info@bobitime.com

Please provide:

  • Order number
  • Email used during checkout
  • Item(s) being returned
  • Reason for return
  • Photographs where relevant

Returns require prior authorization.

After approval, we will provide or confirm the return instructions and correct return address.

Do not automatically send returns to the Bobitime business address.

4. Return Method

Authorized returns are generally made by mail.

For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment.

5. Return Shipping Costs

Customer Responsibility

For standard returns due to:

  • Change of mind
  • Fit
  • Size
  • Color preference
  • Personal preference
  • Other non-quality reasons

the customer is generally responsible for return shipping costs.

Bobitime Responsibility

If merchandise is:

  • Damaged
  • Defective
  • Incorrect
  • Materially different from the ordered product

Bobitime may provide:

  • Prepaid return shipping
  • Reimbursement of reasonable return costs
  • Replacement
  • Refund
  • Another appropriate resolution

Please contact us before purchasing return postage if you expect reimbursement.

6. Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as possible after discovering the issue.

Provide:

  • Order number
  • Checkout email
  • Description of the issue
  • Relevant photographs

7. Non-Returnable Items

Where permitted by law, we may decline returns for:

  • Worn products
  • Washed products
  • Used products
  • Altered products
  • Products damaged through customer misuse
  • Products with stains or odors
  • Products missing required tags or components
  • Items clearly identified as Final Sale or Non-Returnable before purchase

This does not limit rights relating to defective, incorrect, or misdescribed goods.

8. Exchanges

Direct exchanges are not guaranteed.

For standard size, color, or preference changes, customers may need to return the eligible product and place a new order.

9. Return Inspection

After an authorized return reaches the designated return location, it will be reviewed before a refund is approved.

10. Refund Processing

After an eligible return has been received, inspected, and approved, the refund will be processed back to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

11. Late or Missing Refunds

If a refund has been confirmed but has not appeared:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider.
  3. Contact info@bobitime.com if the refund still cannot be located.

12. Original Shipping Charges

Original shipping charges, where applicable, are generally non-refundable for standard preference-based returns unless required otherwise by law.

13. Return Address

Business & Contact Address

2612 Corning St
Hephzibah, GA 30815
United States

This business address is not automatically our return address.

The correct return address will be provided after the return request has been authorized.